Shipping & Delivery
ORDER PROCESSING TIME
It will take 1-3 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 3 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on, or before Thursday).
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
AVERAGE SHIPPING TIMES BY DESTINATION
7-15 business days
10-25 business days
***Shipping time is typically dependent on how long customs takes, which can vary from country to country.***
Sometimes shipping times vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
USA (Mainland): 40 days
USA (Other): 45 days
Canada: 40 days
Australia: 40 days
New Zealand: 40 days
UK: 45 days
Rest of World: 60 days
RISK-FREE SHOPPING/SHIPPING GUARANTEE
We always want to get your order to you as quickly as possible, but unfortunately, sometimes unexpected delays (customs, weather, etc.) do happen. If for whatever reason your goods don't arrive within 60 days, we will either send a replacement product free of charge you will be refunded in FULL for that item. This is our promise to you!
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries such as Brazil, Germany, Italy, Mexico, Netherlands, and Romania. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
By placing an order at FemmeTrends, you are responsible for the cost of return shipping back to FemmeTrends. Please refer to our international returns policy for further information on how to return your packages.
Frequently Asked Questions
Do you provide tracking information?
Yes, you will receive an email once your order is shipped. The email will have a confirmation of your order along with the tracking number.
Why does my tracking say "no information available at the moment."?
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system, if you order was placed more than 5 business days ago and there is no information on your tracking number, please contact us.
Will my items be sent in one package?
If you ordered more than one unit, your order may be packaged in separate packages due to logistical reasons.